Lobby and Business Center at Paradise Point
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Lobby and Business Center at Paradise Point
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FAQ

GENERAL QUESTIONS ABOUT OUR HOTEL IN SAN DIEGO, CA

Q. What is check in/check out time?
A. Check-in time starts at 4:00PM. Check-out time is at 11:00AM.

Q. Do you allow smoking on property? In the rooms?
A. Paradise Point is a non-smoking hotel, with all non-smoking rooms. However, smoking is allowed on property in designated areas and not within 20 feet from any doorway, per California state law.

Q. Do you have high-speed wired and/or Wi-Fi available?
A. Wi-Fi is available throughout the hotel.

Q. Do you have a resort fee?
A. Yes, An additional $32.00 Resort Amenities Fee will be added to your room charge (per room, per night). The Resort Amenities Fee includes high-speed wireless internet, unlimited use of five pools and the fitness center, all local and domestic phone calls, seasonal resort activities and use of our guest recreation items such as tennis, basketball, mini golf and lawn games. Instead of charging separately and full-price for all of these items, the Resort Amenities Fee consolidates all of these costs into one economically-priced package for the entire family.

Q. Do you have a fitness center? What kind of equipment does it have? What are the hours?
A. Yes.  The fitness center has top-of-the-line cardio, strength training, and stretching equipment. The fitness center is open daily from 5AM – 10PM.

Q. Do you offer room service? What are the hours?
A. We offer Food2You Delivery from Caveman Pizza, Barefoot Bar & Grill and Tidal. Food2You delivery is available 7AM-Midnight (please see restaurant hours).

  • Caveman Pizza | 5PM – 11:30PM
  • Barefoot Bar & Grill | 7AM – 10PM
  • Tidal | 4PM – 10PM

Q. I want to ship a package to arrive before or during my stay. Do you allow this?
A. Yes, as long the package is marked ATTN: Name of Guest

Q. Do you have a business center?
A. Yes; the self-service business center is located at the main lobby and is open 24 hours. For printing and internet use.

Q. Do you have a pool?
A. Yes.  We have five pools open from 6AM-10PM. We have one adult pool, ages 18 and up only, open 6AM – 10PM.

Q. Do you have a spa? What are the hours?
A. Yes. The Spa opens at 8:30AM daily and closes at 7PM.

Q. Do you offer babysitting services?
A. Younger guests (4+) can enjoy our Island Adventure Club for a kid’s night out! They’ll participate in supervised activities and games, scavenger hunts, s’mores and dinner. Island Adventure Club is open Friday and Saturday evenings from 5PM – 9PM. Reservations must be made in advance. Additionally, if you’re looking for something outside of these days/hours, Destination Sitters also offers year-round babysitting services. For more information about Destination Sitters, please visit www.destinationsitters.com


Transportation/Directions

Q. How do I get to the hotel?
A. Please see our Directions & Transportation page.

Q. Do you offer free shuttle service from the San Diego International Airport?
A. No.  Transportation services can be arranged through our Instant services department; (858) 274-4630.

Q. What parking options are available?
A.  Parking is $38.00 per night for doorstep parking, parking pass will be provided at check-in. We provide a self-park lot for day-use guests. For boat and trailer parking, please notify the front desk upon arrival to receive a pass to place on you boat/jet ski trailer. We do not allow RV parking or outside golf carts on property.

Q. What are your cross streets?
A.  We are located on Vacation Road off of Ingraham Street.

Q. Do you provide roll-away beds or cribs? Is there a charge?
A. Roll-away beds and pack and plays are provided by the hotel, upon availability. The fee for a rollaway is $20.00 (not available in a double queen room due to fire code), pack and plays are offered complimentary. Please note, these are based upon availability and cannot be reserved ahead of time.

Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A. You must go through the booking agent/website that you went through in order to change your reservation.

Q. What is the minimum age requirement to check in to the room?
A. You must be 21 years of age with a valid ID to check in to the hotel.

Q. Is my ID/passport required at check in?
A. We require presentation of a valid government-issued identification at the time of check-in.

Q. Do you have connecting rooms?
A. Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.

Q. Do you have accessible rooms?
A. Yes, we have accessible rooms featuring roll-in showers with support bars.


Restaurants

Q. What are the hours of operation for the Barefoot Bar & Grill restaurant?
A. This casual waterfront dining outlet is open for breakfast, lunch and dinner. Breakfast is served 7:00AM-11AM; Lunch is served from 11AM-5PM; Dinner is served from 5PM-10PM. For happy hour and other events, click here.

Q. What are the hours of operation for Tidal Restaurant?
A. Our signature waterfront restaurant is open for happy hour and dinner. Happy Hour is from 4-6PM. Dinner is served from 4PM-9PM during the week and 4PM-10PM on Friday and Saturday.

Q. What are the hours of operation for Caveman Pizza Company?
A. Available for grab and go, dine-in or delivery from 5-11:30PM.

Q. What are the hours of operation for Tropics Cantina?
A. Located at the Main Pool, Tropics serves authentic “Fresh Mex” and seating is available from 11AM – 8PM.


Accounting

Q. I have questions about my bill. Who do I call?
A. Most questions and issues can be resolved with the help of out front desk team. If the issue cannot be resolved right then and there, our front desk team will assist with getting the appropriate departments and getting the issues resolved.

Q. What forms of payment are accepted to pay for my room?
A. Paradise Point accepts all major credit cards. (Both debit and credit) are accepted. Checks are not acceptable as a form of payment.


Pets

Q. Are pets allowed? Are there restrictions for weight, height or types?
A. Yes. Our hotel in San Diego, CA is dog friendly. There is no restriction to weight, height or types.

Q. Do you have a pet fee?
A. Yes. There is a $150 (+tax) non-refundable cleaning fee, per pet, per room.

Q. Do you have pet-free rooms for those with allergies?
A. No pet free rooms. Upon check-out, every room is fully inspected and thoroughly deep-cleaned.

Q. How far do you have to walk to take your pet out?
A. Grass areas are designated throughout the resort. Please remember to pick up after your pet.