GENERAL QUESTIONS ABOUT OUR HOTEL IN SAN DIEGO, CA
*The city of San Diego has mandated the closure of several public places due to containment of the COVID-19 outbreak and as such, the following will temporarily closed beginning Tuesday, March 17th until further notice.
- All restaurants (this includes Tidal, Barefoot Bar & Grill, Tropics Cantina, and Caveman Pizza) – At this time, we are continuing to offer delivery and pick-up service only with Barefoot Bar & Grill and Caveman Pizza. To place an order, please dial 0 from your guestroom phone.
- Lobby Coffee Bar
- The Spa
- Fitness Center
- All Recreation Activities
- Waterfall Pool – All others pools are open (Main Pool, Lagoon Pool, Meadow Pool, Adult Pool)
As a guest of Paradise Point, your safety and security are our highest priority. We remain vigilant to ensure a healthy and clean environment.
We have a comprehensive plan in place for COVID-19 and are strictly following guidelines from the Centers for Disease Control (CDC), World Health Organization (WHO) alongside local government authorities.
In addition to the high cleanliness standards already in place, to combat the spread of COVID-19, we have taken additional precautionary measures, including:
- COVID-19 training for on-property team members
- Increased sanitation efforts, including the use of disinfectant products approved by EPA (Environmental Protection Agency) specifically for use against emerging viral pathogens for ongoing cleaning of guest rooms, public spaces, gyms and meeting rooms.
- Increased schedule of cleanings, paying particular attention to high-touch areas such as door knobs, etc.
- Hand-sanitizer available in lobby and public areas
Thank you for helping us to inhibit the spread of respiratory viruses by:
- Washing your hands often with soap and water for at least 20 seconds
- Avoiding close contact with people who are sick
- Avoiding touching your eyes, nose and mouth with unwashed hands
- Using an alcohol-based hand sanitizer that contains at least 60% alcohol, if soap and water are not available
- Covering your cough or sneeze with a tissue, then throw the tissue in the trash
- Cleaning and disinfecting frequently touched objects and surfaces
- If you are feeling ill, kindly contacting the front desk or guest services as soon as possible
We are closely monitoring the COVID-19 situation. For the most up-to-date information, we encourage you to visit following websites:
Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019
Please let us know if there is anything more we can do to provide you with a comfortable and seamless stay.
Q. What is check in/check out time?
A. Check-in time starts at 4:00PM. Check-out time is at 11:00AM.
Q. Do you allow smoking on property? In the rooms?
A. Paradise Point is a non-smoking hotel, with all non-smoking rooms. However, smoking is allowed on property in designated areas and not within 20 feet from any doorway, per California state law.
Q. Do you have high-speed wired and/or Wi-Fi available?
A. Wi-Fi is available throughout the hotel.
Q. Do you have a resort fee?
A. Yes, An additional $34.00 Resort Amenities Fee will be added to your room charge (per room, per night). The Resort Amenities Fee includes high-speed wireless internet, unlimited use of five pools and the fitness center, all local and domestic phone calls, seasonal resort activities, and use of our guest recreation items such as tennis, basketball, mini golf and lawn games. Instead of charging separately and full-price for all of these items, the Resort Amenities Fee consolidates all of these costs into one economically-priced package for the entire family.
Q. Do you have a fitness center? What kind of equipment does it have? What are the hours?
A. Yes. The fitness center has top-of-the-line cardio, strength training, and stretching equipment. The fitness center is open daily from 5AM – 10PM.
Q. Do you offer room service? What are the hours?
A. We offer Food2You Delivery from Caveman Pizza, Barefoot Bar & Grill and Tidal. Food2You delivery is available 7AM-Midnight (please see restaurant hours).
- Caveman Pizza | 5PM – 10PM
- Barefoot Bar & Grill | 7AM – 10PM
- Tidal | Wednesday – Sunday 4PM – 9PM
Q. I want to ship a package to arrive before or during my stay. Do you allow this?
A. Yes, as long the package is marked ATTN: Name of Guest
Q. Do you have a business center?
A. Yes; the self-service business center is located at the main lobby and is open 24 hours. For printing and internet use.
Q. Do you have a pool?
A. Yes. We have five pools open from 6AM-10PM. We have one adult pool, ages 18 and up only, open 6AM – 10PM.
Q. Do you have a spa? What are the hours?
A. Yes. The Spa opens at 8:30AM daily and closes at 7PM.
Q. Do you offer babysitting services?
A. Younger guests (4+) can enjoy our Island Adventure Club for a kid’s night out! They’ll participate in supervised activities and games, scavenger hunts, s’mores and dinner. Island Adventure Club is open Friday and Saturday evenings from 5PM – 9PM. Reservations must be made in advance. Additionally, if you’re looking for something outside of these days/hours, Destination Sitters also offers year-round babysitting services. For more information about Destination Sitters, please visit www.destinationsitters.com
Q. How do I get to the hotel?
A. Please see our Directions & Transportation page.
Q. Do you offer free shuttle service from the San Diego International Airport?
A. No. Transportation services can be arranged through our Instant services department; (858) 274-4630.
Q. What parking options are available?
A. Parking is $38.00 per night for doorstep parking, parking pass will be provided at check-in. We provide a self-park lot for day-use guests. For boat and trailer parking, please notify the front desk upon arrival to receive a pass to place on you boat/jet ski trailer. We do not allow RV parking or outside golf carts on property.
Q. What are your cross streets?
A. We are located on Vacation Road off of Ingraham Street.
Q. Do you provide roll-away beds or cribs? Is there a charge?
A. Air mattresses and pack and plays are provided by the hotel, upon availability. The fee for an air mattress is $20.00 (not available in a double queen room due to fire code), pack and plays are offered complimentary. Please note, these are based upon availability and cannot be reserved ahead of time.
Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A. You must go through the booking agent/website that you went through in order to change your reservation.
Q. What is the minimum age requirement to check in to the room?
A. You must be 21 years of age with a valid ID to check in to the hotel.
Q. Is my ID/passport required at check in?
A. We require presentation of a valid government-issued identification at the time of check-in.
Q. Do you have connecting rooms?
A. Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.
Q. Do you have accessible rooms?
A. Yes, we have accessible rooms featuring roll-in showers with support bars.
Q. What are the hours of operation for the Barefoot Bar & Grill restaurant?
A. This casual waterfront dining outlet is open for breakfast, lunch and dinner. Breakfast is served 7:00AM-11AM; Lunch is served from 11AM-5PM; Dinner is served from 5PM-10PM. For happy hour and other events, click here.
Q. What are the hours of operation for Tidal Restaurant?
A. Our signature waterfront restaurant is open for happy hour and dinner. Happy Hour is from 4-6PM. Dinner is served from 4PM-9PM Wednesday – Sunday.
Q. What are the hours of operation for Caveman Pizza Company?
A. Available for grab and go, dine-in or delivery from 5-10PM.
Q. What are the hours of operation for Tropics Cantina?
A. Located at the Main Pool, Tropics serves authentic “Fresh Mex” and seating is available from 11AM – 8PM.
Q. I have questions about my bill. Who do I call?
A. Most questions and issues can be resolved with the help of out front desk team. If the issue cannot be resolved right then and there, our front desk team will assist with getting the appropriate departments and getting the issues resolved.
Q. What forms of payment are accepted to pay for my room?
A. Paradise Point accepts all major credit cards. (Both debit and credit) are accepted. Checks are not acceptable as a form of payment.
Q. Are pets allowed? Are there restrictions for weight, height or types?
A. Yes. Our hotel in San Diego, CA is pet friendly. There is no restriction to weight, height or types.
Q. Do you have a pet fee?
A. Yes. There is a $150 (+tax) non-refundable cleaning fee, per pet, per room.
Q. Do you have pet-free rooms for those with allergies?
A. No pet free rooms. Upon check-out, every room is fully inspected and thoroughly deep-cleaned.
Q. How far do you have to walk to take your pet out?
A. Grass areas are designated throughout the resort. Please remember to pick up after your pet.
Exhibitor General Questions
Q. Where do I start with arranging my shipment?
A. Your first point of reference should be the conference organizer (vs. the hotel). Please reach out to this contact person, or check the conference website for exhibitor information.
Q. Where do I ship my packages to?
A. The conference website or conference organizer will have this information for you. In most cases, you should be shipping your packages for the event to the show contractor, hired by the host organization.
Q. Can I ship my packages direct to the hotel, and are there fees involved?
The hotel has limited package storage, and therefore will only accept packages within 3 days of the event start date. Note: We do not operate a “traditional” loading dock but can assist with limited freight arrivals.
There are shipping, handling and drayage/storage fees for ALL packages shipped to the hotel. (You will not avoid charges by labeling your package as “Guest”). Packages are not handled by the front office, but rather our shipping office. Fees are listed on the exhibitor form mentioned below.
Q. How do I retrieve my packages if I ship direct to the hotel?
A completed Exhibitor Shipping Form is required before your packages can be released to you onsite. See your conference organizer for more information. Packages are delivered directly to the expo area on the designated day/time per event schedule. Note: Guests are not permitted in the shipping/receiving area to request packages.
Q. Only 1 of the 5 boxes I shipped were delivered to me, where are the others?
A. Please have tracking numbers handy for any materials that you have shipped, in the event that not all of your packages have arrived. See your show organizer for assistance with locating the missing packages.
Q. Can I have my package delivered to my guestroom?
A. Exhibitor packages exceeding 5 lbs. may not be delivered to guestrooms.
Q. I need to ship packages back to my office, what do I do?
A. Please pack up and label your boxes following the end of the show. Let your show organizer know when you’re shipment is ready, and the hotel will ensure it is brought to the loading dock area for pick up. Note: You will need to call and schedule FedEx ground pick up. There is a $12 fee for outgoing package handling by the hotel.
Q. Can the hotel ship my outbound package(s) for me?
A. Yes, the hotel can assist with your outgoing shipment. A Shipping Requisition Form must be completed for this fee-based service. Please see your show organizer for more information.
Q. I want to order services for my booth, who do I call?
A. Special service requests (internet, audio visual, etc.) must first be discussed with your show organizer who can provide instruction.